Shipping policy

Shipping Policy

Thank you for visiting and shopping at PolyGons! We are a family-owned business located in Estonia.

1. Made on Demand & Processing Time

To minimize waste and ensure the highest quality, we do not keep a large inventory. Instead, most of our products are 3D printed on demand just for you!

  • Production time: It usually takes 1–2 business days to print and prepare your order, depending on the item size and our current print queue.

  • Orders are not printed or shipped on weekends or public holidays.

  • If we are experiencing a very high volume of orders, production may take a little longer. If there is a significant delay, we will contact you immediately via email.

2. Shipping Destinations & Delivery Estimates

Once your order is printed and packed, we ship it from Estonia across Europe using Omniva.

Delivery times are estimates and start from the day the package is handed over to the courier.

Destination Shipping Method Estimated Delivery Time
Estonia Omniva Parcel Machine (Pakiautomaat) 1–3 business days
Estonia Omniva Courier 1–2 business days
Baltics (LV, LT) Omniva Parcel Machine / Courier 2–5 business days
Rest of Europe Omniva International Post / Courier 4–12 business days

Note: Shipping costs will be calculated and clearly displayed at checkout based on your delivery address and package size.

3. Tracking Your Order

As soon as your order is shipped, you will receive a confirmation email containing your Omniva tracking number. You can use this number to track your package on the official Omniva tracking website.

4. International Customs, Duties, and Taxes

  • Within the European Union (EU): No customs duties or hidden import taxes apply.

  • Outside the European Union: If you are ordering from outside the EU, please note that PolyGons is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

We pack every item with great care to ensure it arrives safely. If your order arrives damaged, or if your package is lost in transit, please save all packaging materials and damaged goods, and contact us immediately at polygons.info@gmail.com. We will work with Omniva to resolve the issue as quickly as possible.